How do I return my product(s)?

Last updated: 31/10/17
 There are different return methods depending on where you purchased your product. Items purchased at the adidas online shop can only be returned to us by post. Items purchased at an adidas retail store can only be returned to an adidas retail store.
Please note: customised and personalised items are made uniquely for you, and cannot be returned unless there is a manufacturing fault.

Items purchased from the adidas online shop
You can return your online order free of charge within 100 days of receiving it without having to give any reason. If you received items from one order in several parcels, the 100-days return period begins on the day you received the last parcel.

Please note: you will not be charged shipping costs for your return if you return your order with the same carrier that had originally delivered it to you and follow our return instructions below.

Returns with DHL / Anpost:
  1. Print out your return form & return label via the order tracker.
  2. Fill out your return form with your return reasons(s) and insert into the parcel, then seal the box.
  3. Attach the return label to the parcel over the original label.
  4. Keep note of the tracking number stated on the return label.
  5. Drop off your parcel at an Anpost drop-off point

Returns with Hermes:
  1. Fill out the return form with your return reason(s) and insert into your parcel then seal the box. A return form and return label should have been sent with your original order. 
  2. Attach the pre-paid label to your parcel over the original label.
  3. Keep note of the tracking number stated on the return label.
  4. Drop off your parcel at a Hermes drop-off point.

Return policy
For rules and restrictions on returns, please check our return policy.

Items purchased at an adidas authorised reseller
If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies. It is not possible to return your items to an adidas store.

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