What is the delivery time & cost?
Due to increased order volumes over the Black Friday Weekend there may be a delay in processing your order. We are working hard to get your order delivered to you as fast as possible. Based on your order date, the table below provides an estimated shipping date.
If you have not received a shipping confirmation email by this date, it's likely because we are still processing large volumes of orders. If you have not received a shipping email 24 hours after the proposed date below, please contact our Customer Service team so they can help provide you with the status of your order.
The time your order takes to be delivered varies depending on the type of products you order, your delivery address and the delivery method you choose. During sale and promotion periods delivery might take a little longer than expected.
| Delivery method | Cost | Delivery time |
| Receive your order by DHL + AnPost at a specified address | € 4.99* | 4-5 business days |
Personalised products
To personalise a product, for example by adding a name, number, badge or flag, it takes 1-2 days. So if you add a personalised item to your bag, please expect your full order to take 1 day longer than the delivery times advertised. During the launch of new football jerseys, it could happen that due to popularity delivery times temporarily increase to 2-4 days.
Public holidays & Warehouse closed
Orders placed on or 1 day before a public holiday may take longer to be delivered. So, please expect additional delivery time if you place your order on one of the following dates: 01.01.2019, 18.03.2019, 22.04.2019, 06.05.2019, 06.05.2019, 03.06.2019, 05.08.2019, 28.10.2019, 25.12.2018, 26.12.2019.
Delivery Rules & Restrictions
- Orders are shipped on business days only. Business days are Monday to Friday, excluding national holidays in Ireland and Germany.
- All deliveries must be signed upon receipt.
- We cannot deliver to PO boxes.
- Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value).
- You will receive a notification in case of cancellation or in case of difficulties with processing your order shortly after the issue is identified.
Where is my order?
Log in or use the Guest Tracker to quickly track your order, start a return, cancel items, and check the status of a refund.
Still can't find your answer?
ASK OUR CUSTOMER SERVICE
| Mon - Fri | 8:00 AM to 9:00 PM |
| Sat | 9:00 AM to 5:00 PM |